In case of issues in production or sandbox, or if you as a TPP have questions about the PSD2-APIs, please reach to our TPP support service.
- If you are using an aggregator or other API provider, please funnel your requests through them.
- If the issue is concerning a specific end customer, please contact the individual SpareBank1 banks customer service representative, see information on the banks home page.
- For other technical PSD2 questions or issues, you may send an e-mail with your request to firstname.lastname@example.org Please note that the following information must be included for all specific requests:
- Request timestamp
- Full Request URL
- Request ID
In case of a major incident/unavailability of the PDS2 APIs according to RTS article 33(1), the TPP may report the major incident to:
email@example.com or phone +47 815 00 810.
The incident report must contain reference to bank, PSD2 API and enclosed a complete request and response for unique reference to the incident. Feedback will be given through this incident reference via e-mail.
In order to subscribe to the notification list for PSD2 to receive info about planned and unplanned downtime, please send a request to the Servicedesk address with a contact e-mail address.